All bookings made for a period of 3 nights or more require a 30% non-refundable deposit.

The deposit must be paid within 2 business days of your booking being made in order for us to confirm your reservation.

Bookings are not confirmed until your deposit has been paid and you have received an email or text message from Heathcote Boarding Kennels confirming this.

For those people who prefer to pay the full amount of the booking in advance, if you do need to cancel your booking for any reason after your payment has been received, then you will be refunded 70% of the payment you have made (i.e. after the 30% non-refundable deposit has been deducted).


Please note that we do not have the facilities to accept Eftpos or credit cards, nor do we accept personal cheques.

If you wish to pay for your dog’s accommodation fees by cash or bank cheque, payment is expected in full when dropping off your dog.

If you wish to pay for your dog’s accommodation fees by electronic funds transfer to our bank account, we require that your payment is received in full a minimum of three (3) business days prior to the completion of the boarding period to allow us to confirm receipt of payment.  Our bank account details are as follows:

Account Name:        Heathcote Boarding Kennels

Bank:                          ANZ Bank

BSB No.                      013-945

Account No.             413522229

Reference:                (Dog’s name & Surname – e.g. Buster Smith)