All bookings made for a period of 3 nights or more require a 30% non-refundable deposit.

Bookings are not confirmed until your deposit has been paid and you have received an email or text message from Heathcote Boarding Kennels confirming this.

For those people who prefer to pay the full amount of the booking in advance, if you do need to cancel your booking for any reason after your payment has been received, then you will be refunded 70% of the payment you have made (i.e. after the 30% non-refundable deposit has been deducted).


Please note that we do not have the facilities to accept EFTPOS or credit cards, nor do we accept cheques.

Payment for your dog’s accommodation fees must be by cash or bank transfer, payment is expected in full on, or prior to, the day of picking up your dog.

If you wish to pay for your dogs accommodation fees by electronic funds transfer to our bank account, then we require that your payment is received in full prior to collecting your dog.  Our bank account details are as follows:

Account Name:        Heathcote Boarding Kennels

Bank:                          ANZ Bank

BSB No.                      013-945

Account No.             413522229

Reference:                (Dog’s name & Surname – e.g. Buster Smith)